FAQ | Frequently Asked Questions

Pure Paws Hemp FAQ

What Is Hemp?

Hemp has been a staple in Ayurveda and Chinese medicine since ancient times, but it’s only recently that the Western world has realized the potential benefits of Hemp derivatives.

While Hemp is a Cannabis plant, it doesn’t have any psychoactive side effects or produce a “high.” Instead, Hemp reacts with your dog’s Endocannabinoid System, or ECS. All mammals have an ECS, and it’s simply the group of cell receptors that respond to cannabinoids, or compounds sourced from Cannabis. The ECS plays a role in a number of important bodily functions, which is why Pure Paws Hemp may have such powerful benefits.

What Is CBD?

CBD (Cannabidiol) is one of the many naturally occurring compounds found within the Hemp plant. CBD is non-psychoactive and is used for a variety of reasons due the potential relief it may offer.

Which conditions may be helped with Pure Paws Hemp products?

Pure Paws Hemp CBD products affect every dog differently, and it’s impossible to say that any product will definitively help with any particular issue. However, our customers often tell us their dogs see an improvement with:

  • Stress
  • Itchiness
  • Cracked and sensitive paws
  • Restful sleep
  • And more

Where is your CBD sourced?

Our CBD is derived from superior-grade Industrial Hemp. We only partner with American Hemp farmers and all our CBD products are manufactured in-house.

Do Pure Paws Hemp products contain Marijuana?

Our CBD products are not Marijuana products. While Hemp and Marijuana are both members of the Cannabis family, the plants differ in composition. Marijuana contains high levels of Tetrahydrocannabinol, or THC, a substance associated with getting “high.” In contrast, Hemp plants contain less than 0.3 percent THC and do not produce psychoactive effects. Additionally, our CBD products are federally legal, and your pet will not feel intoxicated when using our products.

What makes Pure Paws Hemp unique?

Pure Paws Hemp is a leading brand in the pet industry because of our commitment to quality and excellent customer service. Your satisfaction is our priority, and we’ll always make things right. We know you want the best for your pet, which is why we hold ourselves to rigorous quality control standards. Our products are specifically designed with your pet’s health in mind.

Are Pure Paws Hemp products legal?

Our CBD is derived from Industrial Hemp and contains less than 0.3% THC, making our products federally legal in most states.

Can I give CBD to my puppy?

Customers regularly ask us whether they can give CBD to young dogs. We recommend talking to your veterinarian before introducing anything new into your puppy’s daily regimen.

How much CBD should my dog take?

We recommend starting with a lower serving amount once daily – CBD could make your dog sleepy thanks to its calming properties. Visit our comprehensive intake guide for the recommended serving size of CBD Oil based on your dog's weight. You can also refer to our handy dosing calculator below:


Why did my online order fail?

There are many reasons why your online order may have failed, and we sincerely apologize for the inconvenience. Here are some of the most common errors along with possible solutions.

  1. Incorrect Credit Card Number/Missing CVV: Make sure that you’ve entered your card information correctly and have included the three-digit security code usually found on the back of bank cards.
  2. Incorrectly Flagged As Fraudulent: Your bank may have incorrectly deemed the charge fraudulent and canceled it as a result. We recommend calling your credit card company or bank and telling them to allow the charge.
  3. Blacklisted Card Information: If you’ve filed credit card charge-backs or returned several orders, our merchant processing system may deem your account blacklisted. You can call your credit card company to find out more about this issue.

How long will it take to receive my order?

U.S. orders are processed and shipped within 5 to 10 business days, while international orders can take up to four weeks to arrive due to varying customs laws. See our shipping policy for estimated shipping times.

Do you ship internationally?

We do! The easiest way to find out whether we ship to your country is by visiting our checkout page and looking for your country.